With over 18 months of experience in the PBO industry, I've honed my skills in telemarketing, customer service, and technical support, specifically in the e-commerce and online shipping sectors. Currently, I'm embracing a new journey as a Virtual Assistant and freelancer, working from home to expand my skills while pursuing my passions. My goal is to continuously grow and improve in my career, while providing my family with the flexibility they need. I am always eager to take on new challenges and enhance my capabilities.
Experience: 6 months - 1 year
I've been working on different account for customer service such as healthcare , cold calling base on UK , and become a retail and being a dispatcher also on a car insurance wich we offer to towed a vehicle or change they're tire
Experience: Less than 6 months
gathering some information and making sure that the customer is qualified before setting them an appointment,
Experience: Less than 6 months
the product knowledge I've been working as telesales was that life insurance and pension based in the UK
Experience: Less than 6 months
Communication: Receive and make calls, handle chat requests, and conduct follow-ups with clients. Documentation: Ensure that any required documentation, processes, or procedures are updated in line with company standards.
Experience: Less than 6 months
Product Listings: Ensure all products are listed with detailed descriptions, prices, and images. Order Confirmation: Once an order is placed, send an order confirmation email to the customer with details of their purchase. Customer Satisfaction: Providing clear and timely updates on order status enhances customer satisfaction and trust Returns Management: Implement a system for handling returns and exchanges efficiently.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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