Overview
Looking for full-time work (8 hours/day)
at $5.00/hour ($880.00/month)
High school diploma
Last Active
November 22nd, 2024 (today)
Member Since
August 31st, 2022
Profile Description
A customer service expert with 2 years of BPO experience handling international customers. I've worked for Verizon, a leading American telecommunications provider, and Telstra, an Australian telecommunications provider, assisting customers with account-related concerns involving TV, landline, and Internet services. Adept at using various software and tools such as LiveEngage for real-time customer communication, Salesforce for account management, and Transact for processing orders.
Additionally, I have experience communicating with customers via
In my 2 years of BPO experience, I’ve developed a solid foundation in customer communication, technical assistance, and administrative support. In addition to technical skills, my experience in telecommunications has taught me the value of providing an empathetic and personalized experience for every customer.
Furthermore, I am comfortable with CRM systems and have a keen ability to adapt to new platforms as needed. I believe I would be an excellent fit for this position because I bring not only a proven track record in customer support but also a proactive and detail-oriented approach to every task.
Let me help you toward success!
Top Skills
Customer Support » Customer Service
Experience: 1 - 2 years
Skilled in managing concurrent chats and handling multiple daily calls to assist international customers efficiently.
Other Skills
Basic Information
- Age
- 24
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Quezon City, Metro Manila
- Tests Taken
- IQ
- Score: 110
- DISC
- Dominance: 33%
- Influence: 18%
- Steadiness: 12%
- Compliance: 37%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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From Diagnosis to Dream Career: Ellaine’s Inspiring Story
Ellaine’s life took an unexpected turn at just 19, she was diagnosed with type one diabetes during her college years, studying speech pathology.
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