Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $7.60/hour ($1,337.60/month)

High school diploma

Last Active

February 2nd, 2025 (yesterday)

Member Since

August 31st, 2022

Profile Description

Employment History Customer Service Representative at Convergys, Santa Rosa
October 2015 — February 2016
• Answered phone calls and provided callers with pertinent information and assistance.
• We handles their Tax refund. We are the one who's discussing how much they'll
received.
• We are also processing an advance payment for their tax refund. If they want an early
payment we can process it and discuss how much amount left on their tax refund. 
Account Supervisor at Teletech, Santa Rosa
March 2016 — February 2018
• We are responsible in helping our customer tracking their orders.  I worked in Amazon
• We're documenting the issues of the customer with some specific product . We're
processing refunds or replacement if needed.
• After 6 months , I was promoted as an Account Supervisor who's taking complaint
issues. I handled negative feedback and making sure that at the end of the call customer
will be satisfied and continue the business with us. 
Customer Service Associate II at Concentrix, Muntinlupa
May 2019 — August 2021
• Provided excellent customer service and achieved a high rate of client satisfaction and
retention.
• Worked to achieve high customer satisfaction rates by providing optimal customer
service and creative tattoo work.
• We handled tel-co account based in Australia. We help them activate their internet
connection. We assist them in setting up their devices. We identify the main problem
and help them solve the issue as soon as possible. We're organizing an appointment for
technician if needed. 
• We also handled their mobile services. Their plan and technical issues. 
• We are also discussing to them their bill if there's any issues. 
Customer Service Representative at Acquire, Mandaluyong City
January 2022 — Dec 2023
• Developed a strong working knowledge of products and offerings.
• We handled TV service based in Australia. We assist them with their Tv issues . We send
them technician if needed. 
• We also handled any bill concerns and payment
• Now we are offering our new service like our home broadband internet . We're
discussing to them about the offers that we can give them if they signed. Helping them
compare what they are getting from their service provider to us.
• Brought forth excellent customer service skills and a commitment to customer
satisfaction.
• Adhered to all company rules and regulations.
• Recorded notes and kept accurate work logs.
• Settled any customer disputes in a professional and pleasant manner.