Andrea

Experienced Customer Service Representative

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Overview

Looking for part-time work (6 hours/day)

at $4.00/hour ($528.00/month)

Bachelors degree

Last Active

January 10th, 2025 (8 days ago)

Member Since

August 29th, 2022

Profile Description

An Experienced Customer Support in BPO industry for roughly 14 years, whose passionate and enthusiastic in helping customer with their inquiries and resolving issues, providing excellent customer support and experience by being proactive and having initiative.

Previous Accounts:
|Healthcare for Dental; Provider and Patient services
| Process and managed referrals for Physical Therapy and Rehabilitation under Workers Compensation
|Telecommunications and Cable Service
|Travel/ Hotel reservations
|Technical accounts

Skills:
|Proven experience as a call center agent handling Inbound, Outbound calls and Emails
|Strong communication and problem-solving skills
|Ability to manage high call volumes efficiently
|Strong organizational skills with a keen eye for detail.
|Prior experience with EHR systems, CRM software and other client management tools.
|Knowledge of insurance terminology, insurance verification, products, and processes.
|Prior experience in working independently and efficiently in a virtual environment.
|A commitment to maintaining confidentiality and ethical standards.

Top Skills

Customer Support » Customer Service

Experience: 10+ years

Customer service representative with roughly 14 years of experience handling inbound, outbound call, data entry and emails.

Office and Administration » Creative Problem Solving

Experience: 5 - 10 years

Handled different accounts with my previous roles as call center agent and developed great problem solving skills and finding ways how to resolve customer issues to provide great customer experience

Office and Administration » Multitasking

Experience: 10+ years

Being a call center agent requires you to improve your multitasking skill to keep up with the job requirements and meet set KPIs like being able to actively listen, talk and document the interaction, research and think of a solution all at the same time to do your job effectively and efficiently.

Other Skills

Office and Administration » Data Entry

Experience: 5 - 10 years

Been in the BPO industry for 14 years and been doing data entry ever since ensuring all details are correct and updated. Highlighting my experience in handling healthcare account ensuring patients information and documents are being entered accurately.

Office and Administration » Attention to Detail

Experience: 10+ years

Ever since when I started working in BPO industry I became detail oriented ensuring details are accurate, handled ethically and avoiding errors and became natural to me even in real life.

Accounting » Accounts Receivable » Billing

Experience: 2 - 5 years

Handled Telco and Cable accounts which billing is one of basic responsibilities ensuring bills are accurate.

Marketing » Telemarketing » Inbound Sales

Experience: 1 - 2 years

Handles Telco and Cable services that handles inbound sales and offers upgrade options and right sizing of plans ensuring customers are well informed prior their purchase

Customer Support » Healthcare » Electronic Health Record

Experience: 2 - 5 years

Roughly 4 years of handing healthcare accounts in previous roles for Dental for provider and patient services as well as processed and managed referrals for Physical Therapy and Rehabilitation under Workers Compensation dealing with patients information in different EHR Systems and CRM software

Basic Information

Age: 37

Gender: Female

Website: Sign Up with Pro Account to View

Address: Igbaras, Iloilo

Tests Taken: IQ
Score: 108: DISC
Dominance: 28
Influence: 17
Steadiness: 32
Compliance: 23: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”