Princess

Medical Virtual Assistant | Customer Service Representative

With Timeproof

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Overview

Looking for part-time work (5 hours/day)

at $5.00/hour ($550.00/month)

Bachelors degree

Last Active

February 1st, 2025 (2 days ago)

Member Since

August 25th, 2022

Profile Description

As a Medical Virtual Assistant, I provide remote administrative and clinical support to
healthcare providers, including managing appointments by setting up new ones,
rescheduling or canceling them to ensure a conflict-free calendar, and reminding
patients of follow-up visits and clinical meetings. I handle patient inquiries via phone
and email, coordinate communication between patients and healthcare providers,
and update and maintain patient records in electronic medical record (EMR) systems
while protecting sensitive data. Additionally, I assist with medical billing and coding,
insurance claims, electronic billing, claims follow-up, and dead claim recovery, as
well as helping with prescription refills and prior authorizations.

Top Skills

Customer Support » Phone Support

Experience: 2 - 5 years

Total experience in customer services of 3 years and 4 months. Answering inbound call to provide excellent customer services by providing customer needs in a timely manner.

Office and Administration » Data Entry

Experience: 6 months - 1 year

Professional Services » Medical Services » Patient Care

Experience: 6 months - 1 year

Patient Communication:  Handle patient inquiries via phone, email, or chat.  Facilitate communication between patients and healthcare providers.  Address and resolve patient concerns and requests

Other Skills

Professional Services » Management Services » Administrative Management

Experience: 6 months - 1 year

Administrative Tasks:  Manage correspondence, including emails, faxes, and postal mail.  Prepare and edit documents, reports, and patient communication materials.  Organize and maintain virtual files and records.  Data Entry and Management:  Enter patient information and clinical data accurately into EMR systems.  Generate and review reports as needed for healthcare providers.

Real Estate » Appointment Setting

Experience: 6 months - 1 year

Appointment Scheduling and Management:  Coordinate patient appointments, including booking, rescheduling, and cancellations.  Send appointment reminders and follow-ups to patients.  Ensure a conflict-free calendar for healthcare providers