Medical Virtual Assistant | Customer Service Representative

Total experience in customer services of 3 years and 4 months. Answering inbound call to provide excellent customer services by providing customer needs in a timely manner.

Patient Communication:  Handle patient inquiries via phone, email, or chat.  Facilitate communication between patients and healthcare providers.  Address and resolve patient concerns and requests

Administrative Tasks:  Manage correspondence, including emails, faxes, and postal mail.  Prepare and edit documents, reports, and patient communication materials.  Organize and maintain virtual files and records.  Data Entry and Management:  Enter patient information and clinical data accurately into EMR systems.  Generate and review reports as needed for healthcare providers.

Appointment Scheduling and Management:  Coordinate patient appointments, including booking, rescheduling, and cancellations.  Send appointment reminders and follow-ups to patients.  Ensure a conflict-free calendar for healthcare providers

Helping the customer to resolve technical issues in the services or in the phone