IT Helpdesk 1 MSP Connectwise Dispatcher Office 365 Admin

Overview

Looking for full-time work (8 hours/day)

at $7.95/hour ($1,400.01/month)

Bachelors degree

Last Active

November 25th, 2024 (yesterday)

Member Since

September 27th, 2015

Profile Description

Hello there, thanks for dropping by!
There is a fine difference in perspective between getting involved and being committed. In ham and eggs, the chicken is involved, but the pig is committed. (I am that pig.)
Whether for business or home users, delivering massive value to my clients has been the focus of my career for the past 17 years. I have experience with Dell, Toshiba, and Internet Service Providers such as AT&T DSL, AT&T U-verse, Clearwire, Telus ADSL, and Verizon. I hold certifications from CompTIA A+, Microsoft, and ITIL V3. I provide outstanding Remote IT & IT Managed Services and stand by my work.
If you are looking for IT Support, IT Help Desk Level 1 & 2, Technical Support, or a Travel Consultant who has worked with well-known Fortune 500 Companies, this is the right profile to visit. I have strong computer abilities, analytical skills, and attention to detail, and can work without supervision.

IT Infrastructure Library
Foundation ITILv3
Microsoft 365 Global Admin,
Exchange Admin, SharePoint Admin, Teams Admin
Remote Servers and Workstations
Management
Onboarding & Offboarding Users,
Applications & Devices
Alert Monitoring & Management
Set Up and Configure Workstations,
Mobile Phones, Tablets and Applications
Documentation Data Base Management
Advanced Hardware & Software
Logical Troubleshooting

Active directory user creation/ modification

Provide user permission to access a Windows folder by adding them to a
particular group in AD

Adding or removing a user from an office 365
group or group email list

Helping a user with printing issues

Troubleshooting internet issues

?Outlook always has a
variety of issues

Helping a user learn the basics of a new OS when they upgrade computers

Basic anti-virus alerts and helping a user remove malicious or unnecessary
software

?Installing or updating
software for new employees, especially if the employees don't have local admin
permission on the PCs

Troubleshooting application error messages
Password predicaments
Printer problems
Data loss
Third-party software problems
Performance issues (i.e. computer
is too slow)
Issues with peripherals (i.e.
keyword or mouse aren’t working)
Blue screen of death
Connectivity issues
Operating system error or failure
Problems with communication and
collaboration tools
User management
Mobile phone issues
Conference room equipment
Cybersecurity