With vast experience in operations support, I troubleshoot and resolve technological issues, ensure that systems and procedures run smoothly, and provide administrative help.
What I am doing:
• Supporting the execution of operational procedures and policies.
• Organizing meetings and appointments with managers and supervisors.
• Keeping correct and current records and databases.
• Responding to consumer concerns and requests in a prompt and professional manner
• Offering administrative assistance to the operations team and other departments as needed.
• Coordinating with various teams and departments to ensure that tasks are completed on schedule.
• Handling correspondence, which includes replying to
• In charge of tracking, monitoring, and evaluating data linked to several key performance indicators (KPIs).
I also have experience in Quality Assurance/ User Testing and I am responsible for the following:
• Responsible for conducting user acceptance testing.
• Responsible for designing and executing test plans and test cases to identify
bugs, glitches, and usability problems.
• Monitors, inspects and proposes measures to correct and improve the system.
• Conducting various tests and assessments to identify defects, errors, or inconsistencies in the products or services.
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