Customer Service

Overview

Looking for full-time work (8 hours/day)

at $6.82/hour ($1,200.00/month)

Bachelors degree

Last Active

January 25th, 2025 (yesterday)

Member Since

August 20th, 2022

Profile Description

My name is Upgrade to see actual info Upgrade to see actual info P. Upgrade to see actual info, born on March 2, 2001, and I am currently a 23-year-old dedicated professional with four years of experience as a customer service representative at Panasiatic Solutions, Inc. in the Philippines. I hold a Bachelor of Arts in Psychology, a degree I humbly managed while balancing the demands of being a working student. My journey exemplifies resilience, determination, and a strong commitment to personal and professional growth. 

My background in psychology has greatly enhanced my ability to excel in the BPO industry. My education equipped me with a deep understanding of human behavior, communication dynamics, and problem-solving techniques—skills that are vital in providing exceptional customer service. By applying psychological principles, I have developed a keen ability to empathize with customers, manage challenging interactions, and maintain a solutions-oriented mindset. My role as a working student further honed my time management, adaptability, and multitasking abilities, enabling me to thrive under pressure and meet both academic and professional goals. In this regard, I have succeeded in meeting the key performance metrics for every role I was in. I was able to extend my leadership skills by training and mentoring new employees on how to furbish their skills to further bolster the success of the team. 

I am passionate about delivering outstanding service and understanding the needs of others; I am personally driven by my desire to continuously improve and make a positive impact in my work environment. With a strong foundation in psychology and years of hands-on experience, I am well prepared to contribute meaningfully to any organization I become a part of.