Call Center Representative & Executive Virtual Assistant

Overview

Looking for part-time work (4 hours/day)

at $5.68/hour ($499.84/month)

Bachelors degree

Last Active

November 17th, 2024 (78 days ago)

Member Since

August 18th, 2022

Profile Description

I am a 25-year-old college graduate with 1 year
and 10 months of experience in customer service within the healthcare sector.
My career began in healthcare insurance, where I managed group plan members'
accounts and addressed a variety of inquiries, including plan benefits, claims,
eligibility, prior authorizations, and appeals. I also facilitated changes in
primary care physicians and collaborated with providers to resolve billing and
collections issues on behalf of our members. In my current role as a Provider
Customer Service Representative at our hospital, I: Explain Billing Details:
Provide clear and thorough explanations regarding patient responsibilities and
high charges, ensuring full transparency and understanding. Handle Insurance
Claims: Investigate and resolve issues related to denied insurance claims by
working directly with insurance companies to secure appropriate coverage. Assist
with Payments: Offer flexible payment solutions, including installment plans,
to patients facing financial difficulties, facilitating manageable payment
arrangements. Although my experience does not include direct patient care, I am
committed to delivering outstanding service and am known for my strong work
ethic, optimism, and adaptability. My excellent computer skills and eagerness
to learn enable me to excel in diverse tasks. I am passionate about supporting
others and am enthusiastic about the opportunity to bring my skills and
dedication to your team. Thank you for considering my application. I look
forward to the opportunity to contribute positively to your organization.