Hardworking, reliable, and detail-oriented with more than five years of combined experience as a Customer Support, Virtual Assistant, and Quality Analyst. A resilient team player that can work independently with less supervision and is quick on the uptake. Proven ability to collect and manage information efficiently and accurately, maintain confidentiality, and produce quality work.
SKILLS
*Experience in customer service through chat, call, and
*Can work independently with less supervision
*Excellent and speedy typing skills
*Booking and setting appointments
*Technical support and troubleshooting
*Experience as a Quality Analyst
*Strong written and verbal communication skills
*High-level attention to details
*Ability to multitask and solve problems effectively
*Approach difficulties with a can-do attitude
TOOLS
*Zendesk
*Gorgias
*Shopify
*Notion
*Automizely/ Aftership
*Boulevard
*Meta Business Suite
*MS Office
*Google Sheets, Google Slides, and Google Docs
*Canva
*Slack
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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