Strategic Virtual Assistant for Business Enablement

In the past 7 years of working in a technology company, I had been managing not just the operations but the entire business venture as if it was my company. I looked at every area of the business: recruitment, people management, operations, project management, office management, asset management, financial performance, employee engagement, marketing, compliance, investment, external activities and business partnerships, service delivery, and a lot more.

Self-rating: 5/5 In the past roles that I held, I was fully immersed in driving business growth of my previous companies (e.g. technology, customer services, education, B2B marketing services). I developed a network of contacts to attract new clients, researched new market opportunities and implemented growth projects. Last, I closely carefully prepared sales projections and forecasting revenue, in line with projected income.

For 6 years, I was the Operations Manager of a technology company specializing in web design and software engineering services, including the digital marketing and graphic design. I successfully managed and scaled up the Operations Team by ensuring that all projects of our international clients (i.e. mostly US and numerous clients in Australia, Canada, and Asian countries) were delivered within the approved timeline and quality standards.

Actual Self-Rating: 5/5 (The 5-star rating is only limited to top 3 skills.) Aside from operations management and business development, customer service is my cup of tea. I’m well-versed in training the customer-facing teams, optimizing processes for faster and better service delivery, and consistently measuring the performance of the customer service team in providing excellent service. The main goal of customer support management is to delighted at all times because by making customers happy and loyal we are encouraging them to remain repeat customers for the company’s products or services.

Actual Self-rating: 5/5 (5-star rating is just limited to top 3 skills) In the past 6 years of working for a technology company, I started my career as the Operations Manager until I got promoted to a Vice President of Administration role. Given these 2 essential roles, it was part of my main responsibility to grow our team by attracting, screening and selecting the right talents who would be part of our team. I was able to interview and recruit numerous software engineers, marketing staff, accounting professionals, HR practitioners, senior managers and among others.

Actual Self-Rating: 5/5 (The 5-star rating is only limited to top 3 skills) I had a total of 8 years of experience in providing phone support to our clients while working in two contact centers and a technology company with international clients which were most based in the United States and Australia. With our clients’ geographic locations, English proficiency is a must at all times when dealing with them over the phone.

Actual Self-Rating: 5/5 (The 5-star rating is only limited to top 3 skills.) Working closely with the CEO/President of a technology firm for 7 years had given me a full immersion to the day-to-day activities of a Personal Assistant because it was part of my ad hoc tasks to provide executive support to the CEO/President in all possible ways needed. I know the ins and outs of providing executive support from taking calls, calendar management, gatekeeping, documents preparation to negotiating on his behalf.

Actual Self-Rating: 4/5 (The 4-star rating is only limited to 4 skills.) For 7 years of my stay in a technology company, I was completely involved in developing a sales force, coordinating sales operations and implementing sales techniques that enabled our company to to consistently hit, and even surpass, its sales targets. We were able to significantly increased our client-based which had given us a lucrative revenue growth. Together with the CEO, we carried out the government accreditation process of our company which made us eligible to enter to any government projects in our country. This is another lucrative revenue stream for the company.

Actual Self-Rating: 5/5 (The 5-star rating is only limited to top 3 skills.) Payroll was one of the ad hoc tasks that I performed while working in a technology company. Prior to the recruitment of the Accounting Officer, there were numerous months that I computed the bi-weekly salaries and monthly government premiums deductions of all of our employees. However when our Accounting Officer joined our team, I diligently checked the accuracy of the computation of the salaries and government premiums deductions to ensure that they were error-free. This boosted the confidence of our employees in our Accounting Department for timely and accurate release of employees’ earnings.

Actual Self-Rating: 5/5 (The 5-star rating is only limited to top 3 skills.) I established the structure of the HR Department of a technology company and supervised its day-to-day activities. I laid the groundwork by crafting the employee handbook, code of discipline, memoranda, HR policies, standard operating procedures, HR programs, and among others. The HR Director always sought my advice and approval when dealing with employee disciplinary actions, employee promotions & demotions, incentives and rewards and other HR-related endeavors. I was fully immersed in managing the Human Resources Department for 7 years.

Actual Self-Rating: 5/5 (The 5-star rating is only limited to top 3 skills.) Sending emails to our clients and investors was part of my daily routine when I was working in a tech company. In my watch, all email inquiries were answered properly within 30 minutes or less, depending if I was at the middle of a meeting or not. I carefully crafted my emails to ensure that all email correspondence was carried out in a professional and business tone.

Actual Self-Rating: 5/5 (The 5-star rating is only limited to top 3 skills.) I’ve been fully immersed in communicating with clients and providing customer support with them via chat because I used to work in a contact center and technology company where chat is the primary medium of communication (initiating calls were optional as per request of our clients). I’ve got a total of 8 years of experience in providing excellent chat support with clients.

Actual Self-rating: 4/5 (The 4-star rating is only limited to 4 skills.) I used to work in a North Carolina-based B2B marketing services firm where I completed numerous marketing research projects and competitor analysis for their US-based B2B clients from different industries, utilizing data mining and in-depth data analysis techniques to provide substantiated recommendations for C-level executives.

Actual Self-rating: 5/5 (5-star rating is just limited to top 3 skills) Being one of the executives, I provided all-out executive support to the CEO / President of a technology company which include but not limited to managing all of his meetings and other activities with our clients, business partners and external stakeholders.