As a highly skilled professional with a comprehensive background in data analysis, business process improvement, and virtual assistance, I bring a wealth of experience and expertise to any role I undertake. My career has been built on a foundation of strong analytical thinking, problem-solving capabilities, and a deep understanding of both business and customer processes. With a proven track record in the Business Process Outsourcing (BPO) industry, I have consistently delivered insights that drive strategic decision-making and enhance overall business performance.
Administrative & Operational Support:
? Administrative Support
? Order Processing
? Calendar &
? Basic Domain & Hosting Management
Data Management & Analysis:
? Microsoft 365, Outlook, & Google Workspace
? Data Entry & Data Cleaning
? Data Visualization
? Data Analysis & Business Process Analysis
? Data Mining & Scraping
? Content & Digital Management:
? WordPress Management
? Content Uploading/Copywriting
? Voice Transcription & Editing
? Document Conversion
? Digital Marketing
?
? ChatGPT
Business Development & Lead Generation:
? Lead Generation
? Project Management & Business Development
I bring extensive experience in Virtual Assistance, IT Support, and Business Analysis, with a strong focus on enhancing business performance and driving process improvements. My technical proficiency includes advanced knowledge of Google Workspace, Microsoft Excel, Power BI, and Power Query, as well as experience with Tableau, Salesforce, and WordPress management. I excel in producing and verifying reports, conducting data analysis, and utilizing new data sources for comprehensive reporting.
In Virtual Assistance, I offer expertise in administrative support, data entry, calendar and
My analytical acumen allows me to assess business performance against strategic goals, identify opportunities for improvement, and provide actionable recommendations. I am adept at conducting detailed analysis of large data sets, focusing on root cause analysis and strategy development. My ability to document and review processes ensures that all factors impacting business and customer experience outcomes are thoroughly addressed.
In process improvement, I have successfully identified automation opportunities, managed Lean Six Sigma projects, and driven financial benefits through strategic initiatives. My project management skills are strong, enabling me to effectively engage stakeholders, manage automation tools, and promote innovation within accounts.
I pride myself on my consultative approach, providing insights and recommendations that guide business leaders in making informed decisions. My clear communication style inspires teams, translating organizational goals into actionable tasks, and driving productivity.
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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