Customer Service and Sales Representative

As an Inbound Sales Representative for Sprint USA, I handled customer inquiries, promoted mobile plans, and closed sales by identifying customer needs and offering the best solutions. I provided exceptional customer service while upselling devices, accessories, and value-added services to maximize revenue. My role required strong product knowledge, active listening, and persuasive communication to drive sales conversions while ensuring customer satisfaction and brand loyalty.

As a Sales Advisor II handling Virgin Media and Virgin Mobile UK, I specialized in outbound sales, customer retention, and upselling tailored broadband, TV, and mobile plans. I consistently met and exceeded sales targets by delivering persuasive pitches, handling objections effectively, and ensuring a seamless customer experience. My role required deep product knowledge, strong communication skills, and the ability to build rapport with UK customers, leading to high conversion rates and increased customer satisfaction.

As a Customer Loyalty Specialist for TELUS Canada, I focused on customer retention, account management, and upselling tailored solutions to enhance customer satisfaction and loyalty. I handled inbound and outbound interactions, resolving concerns, offering exclusive promotions, and proactively addressing customer needs to prevent churn. My role required excellent negotiation skills, empathy, and a customer-first approach, ensuring a positive experience while maximizing revenue growth and retention for TELUS.

As a Collections and Billing Specialist for Comcast USA, I managed customer accounts by handling billing inquiries, resolving disputes, and negotiating payment arrangements to reduce delinquencies. I provided clear explanations of charges, assisted with payment processing, and ensured a positive customer experience while maintaining company collection goals. My role required strong problem-solving skills, empathy, and the ability to balance customer satisfaction with revenue recovery.