Virtual Assistant/ Customer Service Representative

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Overview

Looking for full-time work (8 hours/day)

at $10.80/hour ($1,899.99/month)

Bachelors degree

Last Active

January 30th, 2025 (3 days ago)

Member Since

August 2nd, 2022

Profile Description

Since 2014, I've been immersed in the BPO industry, consistently achieving 90% client satisfaction across diverse accounts I've managed. My experience spans financial services, life insurance, fraud prevention, medical sales appointment setting, and my current roles as Assistant Manager at GSTECH Network and Data Solution, and virtual assistant at Upgrade to see actual info my current positions, I primarily handle back-office tasks, financial records, data entry, social media management, and customer service support. Additionally, I contribute to crafting marketing strategies for the branch and streamline customer assistance and data management processes for our team.I've included a link to my resume for further insight into my background, education, accomplishments, and accolades.
Resume Link:
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Top Skills

Customer Support

Experience: 5 - 10 years

Since 2014, I've been immersed in the BPO industry, consistently achieving a 90% client satisfaction rate by adeptly handling complex customer concerns, resolving policy disputes, and efficiently processing claims on a daily basis. Through effective workflow management, I've significantly reduced customer inquiries. Furthermore, I earned a promotion to the Resource Team within my second year at the company.

Customer Support » Phone Support

Experience: 5 - 10 years

Achieved a 90% client satisfaction rate by effectively resolving intricate customer issues, managing policy disputes, and processing claims daily with streamlined workflow techniques, leading to a notable decrease in customer inquiries. Earned a promotion to the Resource Team within my second year at the company.

Office and Administration » Data Entry

Experience: 5 - 10 years

Since 2014, I've been immersed in the BPO industry, consistently managing customer information, updates, and concerns across multiple accounts. In each role, data entry has been crucial, ensuring the accuracy of client details and reports, particularly in billing and handling complaints.