Current Employment Status:
Hired Full Time on Mar 9, 2025
Overview
Looking for full-time work (8 hours/day)
at $6.25/hour ($1,100.00/month)
Bachelors degree
Last Active
March 23rd, 2025 (2 days ago)
Member Since
September 7th, 2015
Profile Description
I am a highly motivated and well-organized customer care expert with an extensive background in this line of work. I have previously worked for different SaaS and telecommunication companies over the past couple of years and I am looking forward to bringing my skillset and values to your table.
As a Technical Support Manager, I have overseen
the projects of each member of my team and ensured that they are aligned with
the goals set by our company which are to increase revenue by 5% month over
month and produce relevant reports. We were a small team, so I bootstrapped as most of us did in the company. I trained new hires, oversaw ticketing and
escalations, coached agents, and provided support to clients and end-users as
needed. I also spearheaded process creation and improvements within our
department.
Please see my professional pages via these links below:
* (21)
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Top Skills
Marketing » Content Creation » Technical Writing
Experience: 2 - 5 years
* Created Internal and External tech manuals for RapidFunnel via Zendesk, Freshdesk, and Confluence
Professional Services » Management Services » Customer Support Management
Experience: 5 - 10 years
* Ticket triaging | Dispatching | Liaison > Zendesk Support | Freshdesk | XERO-WORKFLOWMAX | QUOTEROLLER | Connectwise Manage | IT Glue | Hubspot | Meta/Facebook for Business | ITDirect | Brightgauge | RapidFunnel * Tasks/Project Management > Monday.com | Trello | ClickUp | Basecamp | Confluence | Traction | Asana | Microsoft Office Tasks
Design » Graphic Design » Canva
Experience: 6 months - 1 year
* Canva > I use this tool to create design graphics, usually for social media ads/posts for our online home service spa business and my part-time client's architecture firm
Office and Administration » Google Suite
Experience: 2 - 5 years
* Highlight > Used Google Classroom to create a learning environment/upskilling platform along with Canva and IORAD for RapidFunnel, Inc. * Managed Team Scorecards via Google Sheets
Other Skills
Marketing » Social Media Management
Experience: Less than 6 months
* Used/Managed Chiyu Spa and B+N Associates FB Page via Meta for Business
Video Editing
Experience: 1 - 2 years
* FILMORA | CAMTASIA
Customer Support » Email Support
Experience: 5 - 10 years
* Connectwise Manage | ITDirect | Zendesk | Freshdesk | SIEBEL
Customer Support » Chat Support
Experience: Less than 6 months
* Zendesk Chat | Freshdesk | Meta for Business
Customer Support » Phone Support
Experience: 5 - 10 years
* 3CX | Zendesk Talk | Freshdesk | SIEBEL
Cloud Services » Azure » Security - Azure Active Directory
Experience: 1 - 2 years
* Connecting computers to Azure * Add/Remove/Edit/Copy user profiles
Office and Administration » Microsoft 365
Experience: 6 months - 1 year
EntraID - Adding/Removing/Editing users, licenses, update login details, mail delegation Exchange - Adding/Removing/Editing users, groups, distribution lists Office 365- Usage, update, troubleshooting Sharepoint- Modify user access
Office and Administration » AI Tools
Experience: 1 - 2 years
Quillbot | OpenAI | PIA Automation | Grammarly
Software » Network Administration » Network Monitoring
Experience: 1 - 2 years
* RMM > NCentral | Teamviewer | Screenconnect |LogMeIn
Basic Information
- Age
- 38
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Quezon City, Metro Manila
- Tests Taken
- IQ
- Score: 121
- DISC
- Dominance: 43
- Influence: 31
- Steadiness: 21
- Compliance: 5
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
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