Medical Receptionist | VA |Customer Service & Support |E-Com

Conducted outbound calls and emails to healthcare facilities across the U.S. to retrieve medical records using various methods (mail, fax, email, electronic, field). Responsible for coordinating with provider offices to set appointments, documenting all interactions and updates in Salesforce, and tracking assignment progress. Maintained strong relationships with provider networks to ensure efficient and accurate records retrieval.

Successfully managedandoperatedanonlinesellingbusinessfor 6years, overseeingall aspectsofe-commerce,includingproduct sourcing, marketing, sales, and customerservice. Managedonline platforms (FacebookPage)todrivesalesandoptimizelistingsfor maximumvisibility. Handledinventorymanagement,order fulfillment, and customerinquiries whileensuringtimelydelivery andapositivecustomerexperience.Utilizeddataanalyticsto track sales trends, implementmarketingstrategies, andimprove profitability. Maintained strong relationships with suppliers and customers, ensuringconsistentbusinessgrowthandoperational efficiency.

Responsible for managing customer inquiries, providing product information, and resolving service-related issues. Assist with accountmanagement,billinginquiries, andtechnical troubleshooting while offering recommendationsfortelecom services. Ensure high customersatisfaction byprofessionally handling concerns, updatingcustomerinformation,andescalating complexissuestosupervisorswhenneeded.Focusedondelivering excellent service, maintaining strong customer relationships, and enhancing the overall customer experience.

Answers incomingcallsfromcustomersregardingtheir prescriptions, orders, medications, and related inquiries. Assist customerswithplacingnewprescriptionorders,refillingexisting prescriptions, and tracking order statuses. Provide clear, accurate, and timely information to ensure a positive customer experience while adhering to company policies and privacy regulations.