Nicko

A+ E-Commerce Customer Service Representative (Shopify, Gorg

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Overview

Looking for full-time work (9 hours/day)

at $4.48/hour ($887.04/month)

Bachelors degree

Last Active

March 12th, 2025 (yesterday)

Member Since

July 26th, 2022

Profile Description

Are you in need of a seasoned E-commerce customer service professional?

Skilled in delivering exceptional support across various communication channels? With over 8 years of experience providing top-notch assistance via chat, email, voice, and social media, I bring a wealth of expertise in ensuring customer satisfaction and fostering positive interactions. Let's connect and explore how I can be an asset to your team!

Skills:
-Customer & Email Support
-Brand Management
-Team Leader
- I can handle 2-3 brands at the same time
-Problem Resolution Expert
-Customer-Focused Approach

Why Choose Me?
I prioritize customer connections and positive results! With empathy, efficiency, and commitment, I ensure every interaction exceeds expectations. I also lead my team to good results as I support and assist them in their confusion.

What Sets Me Apart:
My secret sauce? A perfect mix of empathy, efficiency, and commitment. Every interaction is a chance to exceed expectations and leave a lasting positive impression.

Services Offered:
*Prompt & Polite Support
*Engaging Live Chat
*Swift Problem Resolution
*Technical Knowledge
*Team Motivation

Software & Platforms:
Shopify
Amazon
Walmart Seller Center
Gorgias
Zendesk
Slack
Google Docs & Sheets
Gchat
Attentive
Klaviyo
Kustomer
Loyalty Lion
Teams
Five9

Let's Collaborate:
Ready to elevate your customer service game? Let's discuss how I can contribute to your success. Your happy customers are just a message away!

Top Skills

E-Commerce » Ebay » Customer Support

Experience: 2 - 5 years

2-3 Years experience as a Customer service representative assisting customers via chat and email.

Customer Support » Chat Support

Experience: 5 - 10 years

Highly experienced and knowledgeable about Chat and email.

Customer Support » Technical Support

Experience: 2 - 5 years

3-4 years experience as a technical support representative assisting customer via chat and voice.

Other Skills

Marketing » CRM » Zendesk

Experience: 2 - 5 years

I don't have a direct experienced with Zendesk but I studied it. It's very similar to the tool we used as a customer service representative when I was working with Mixbook. The tool was named Kustomer.

Marketing » Social Media Management

Experience: 1 - 2 years

I've been learning Social Media Management for a year now. Have experienced as well when I handled my wife's e-commerce account.

Customer Support » Email Support

Experience: 2 - 5 years

Highly experienced in Chat and Email

Office and Administration » Personal Assistant

Experience: Less than 6 months

Marketing » Affiliate Marketing

Marketing » Social Media Management » Facebook marketing

Professional Services » Management Services » Customer Support Management

Experience: 2 - 5 years

Customer Support » Phone Support

Experience: 2 - 5 years

Office and Administration » Google Docs

Experience: 2 - 5 years

Office and Administration » Google Sheets

Experience: Less than 6 months

Marketing » Social Media Management » Social Media Marketing

Marketing » Sales

Experience: Less than 6 months

The skill that I learned when I was with my previous company Upselling. I am really proud about this skill because I have to experienced in upselling so I start from scratch. After studying it, I won the most upsell throughout the production floor in my previous job.

Basic Information

Age: 29

Gender: Male

Website: Sign Up with Pro Account to View

Address: Davao City, Davao Del Sur

Tests Taken: IQ
Score: 119: DISC
Dominance: 30
Influence: 17
Steadiness: 39
Compliance: 15: English
C2(Advanced/Mastery)