Nicko
A+ Chat and Email Customer Service Representative / SMM /
Overview
Looking for full-time work (9 hours/day)
at $4.48/hour ($887.04/month)
Bachelors degree
Last Active
May 13th, 2024 (5 days ago)
Member Since
July 26th, 2022
Profile Description
Are you in need of a seasoned customer service professional skilled in delivering exceptional support across various communication channels? With over 7 years of experience providing top-notch assistance via chat,
Skills:
-Customer &
-Engaging Live Chat
-Problem Resolution Expert
-Customer-Focused Approach
Why Choose Me?
I prioritize customer connections and positive results! With empathy, efficiency, and commitment, I ensure every interaction exceeds expectations.
What Sets Me Apart:
My secret sauce? A perfect mix of empathy, efficiency, and commitment. Every interaction is a chance to exceed expectations and leave a lasting positive impression.
Services Offered:
*Prompt & Polite Support
*Engaging Live Chat
*Swift Problem Resolution
*Technical Knowledge
*Team Motivation
Software & Platforms:
-Zendesk
Slack
Google Docs & Sheets
Gchat
Kustomer
Canva
Teams
Five9
Let's Collaborate:
Ready to elevate your customer service game? Let's discuss how I can contribute to your success. Your happy customers are just a message away!
Top Skills
E-Commerce » Ebay » Customer Support
Experience: 2 - 5 years
2-3 Years experience as a Customer service representative assisting customers via chat and email.
Customer Support » Chat Support
Experience: 5 - 10 years
Highly experienced and knowledgeable about Chat and email.
Customer Support » Technical Support
Experience: 2 - 5 years
3-4 years experience as a technical support representative assisting customer via chat and voice.
Other Skills
Marketing » CRM » Zendesk
Experience: 2 - 5 years
I don't have a direct experienced with Zendesk but I studied it. It's very similar to the tool we used as a customer service representative when I was working with Mixbook. The tool was named Kustomer.
Marketing » Social Media Management
Experience: 1 - 2 years
I've been learning Social Media Management for a year now. Have experienced as well when I handled my wife's e-commerce account.
Customer Support » Email Support
Experience: 2 - 5 years
Highly experienced in Chat and Email
Office and Administration » Personal Assistant
Experience: Less than 6 months
Marketing » Affiliate Marketing
Marketing » Social Media Management » Facebook marketing
Professional Services » Management Services » Customer Support Management
Experience: 2 - 5 years
Customer Support » Phone Support
Experience: 2 - 5 years
Office and Administration » Google Docs
Experience: 2 - 5 years
Office and Administration » Google Sheets
Experience: Less than 6 months
Marketing » Social Media Management » Social Media Marketing
Marketing » Sales
Experience: Less than 6 months
The skill that I learned when I was with my previous company Upselling. I am really proud about this skill because I have to experienced in upselling so I start from scratch. After studying it, I won the most upsell throughout the production floor in my previous job.
Basic Information
- Age
- 28
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Davao City, Davao Del Sur
- Tests Taken
- IQ
- Score: 119
- DISC
- Dominance: 30
- Influence: 17
- Steadiness: 39
- Compliance: 15
- English
- C2(Advanced/Mastery)
- Uploaded ID
- Sign Up with Pro Account to View
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