Daryl

Client Experience Account Manager / Customer Success

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Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

September 12th, 2024 (71 days ago)

Member Since

July 26th, 2022

Profile Description

Educational Background:Bachelor of Science degree in Business Administration, Major in Marketing Management (Batangas State University JPLPC-Malvar)Master in Business Administration (Batangas State University Pablo Borbon Batangas City)Professional Experience:Upwork (Freelancer) - Customer Success Manager (November 2021-Present)Expertly managing and addressing report inquiries through phone and email channels.Cultivating long-term client relationships, ensuring exceptional customer experiences for client retention.Identifying upselling opportunities to meet clients' evolving needs.Collaborating with the sales team to facilitate renewals and contribute to revenue growth.Everise - Back Office (March 2021 – November 2021)Providing email support for a Ride Hailing app and overseeing driver onboarding Upgrade to see actual infolivering exceptional customer experiences.Optum Global Solutions - Health Advocate (July 2019 – July 2020)Answering inquiries related to healthcare services and policies.Providing excellent customer experiences.Upwork - Freelance Account / Project Manager (January 2012 – 2019)Operations Manager, Project Manager, Account Manager roles overseeing E-commerce campaigns, Real Estate Firm operations, and Retirement Home client management.Microsourcing Philippines - Admin Lead (June 2011-July 2012)Overseeing the recruitment process, managing timekeeping, payroll, benefits administration, and leading employee engagement activities.

Top Skills

E-Commerce » Inventory Management » Quality Control

Customer Support » Email Support

Customer Support » Phone Support » English Speaking

Other Skills

Marketing » Content Creation » Proofreading

Human Resources

Office and Administration » Translation

Office and Administration » Microsoft Excel

Marketing » Copywriting

Marketing » Content Creation » Creative Writing

Marketing » Content Creation » Microblog Content Writing

Marketing » Content Creation » Ghost Writing

Office and Administration » Transcription

Office and Administration » Data Entry

Office and Administration » Email Management

Office and Administration » Personal Assistant

Basic Information

Age
38
Gender
Male
Website
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Address
Sto Tomas, Batangas
Tests Taken
IQ
Score:  119
DISC
Dominance: 52
Influence: 31
Steadiness: 10
Compliance: 8
English
C2(Advanced/Mastery)
Government ID
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