Quality Analyst and Customer Support

Overview

Looking for full-time work (8 hours/day)

at $3.41/hour ($599.98/month)

High school diploma

Last Active

February 21st, 2025 (yesterday)

Member Since

July 25th, 2022

Profile Description

Quality Assurance 

 -Perform quality assurance audits 
 -Assess the agent's performance 
 -Analyzes statistical data 
 - Identify areas for improvement in terms of efficiency and quality
 -Providing efficient solutions for various types of issues 
 -Coaching the customer service team

Customer Service (1 year)

 -Answer incoming calls  
 -Manage and resolve customer complaints                 
 -Sell products and place customer’s order in the computer system 
 -Provide product information, prices, and subscription details to customer 
 -Update and change the customer’s address 
 -Process orders, forms, and application 
 -Document all call information 
 -Upsell products and services 
 -Process refund and cancel payment


Chat support 1(year)

  -Responsible for guiding on where to locate account information using customer’s         online account. 
  -Provided the right solution and satisfaction to the customer. 
  - Troubleshoot and resolve customer's issues
  -Quickly respond to multiple customers at a time to help resolve and fix       problems. 
  -Tracking customer’s package. 
  -Processing customer’s refund 
  -Providing accurate information in regard with customer’s concern