Customer Service Expert | Virtual Assistant

I've worked in e-commerce for four years. I've worked as an email support representative for a Swedish brand and as an SMS support representative for an SMS marketing company where we manage various US e-commerce brands. I was introduced to Shopify by these two clients, where I often process orders, issue refunds, review invoices, provide discounts, and do a lot more. I also worked with a client that operated an auction house and bought the majority of their goods from several manufacturers. I procured quality goods, kept track of our inventory, oversaw order processing, and answered questions from various clients. I first learned about Hi-bid at this point.

I've spent a total of 11 years working in the customer service sector. I spent four years as a customer service agent, five years as a customer service supervisor, and two years as a senior team leader. I've previously taken a lot of training on dealing with various customer types, defusing tense situations with angry customers, communicating effectively, and many other topics. I presently hold an Upwork Skill Certification in the area of customer service, proving that I possess the essential expertise in this subject. I worked on various platforms, including phone, SMS, chat, and email. With consumers, I can communicate in both written and verbal English with assurance. Additionally, I have experience working with a variety of clients from a variety of industries, including internet service providers, cloud computing, health insurance, mobile applications, operating systems, gaming accounts, food and restaurant businesses, and e-commerce. In my experience as a customer service supervisor, I also conduct training, quality audits, workforce management, reporting, analytics, and many more.

I've already been a virtual assistant for two years. Because of my zeal, commitment, and integrity, I have already worked with a variety of executives and earned their trust. I am capable of managing emails and calendars, data entry, lead generation, managing flights, researching, organizing files, making presentations, attending client meetings, and many other activities. Along with being adept in Microsoft Excel and Google Spreadsheets, I can also run formulas and have a basic understanding of scripts. I have also taken a lot of data entry tasks in the past.

During my two years as a social media manager, I was responsible for managing a company account on Facebook, Twitter, and Instagram. My major duty is to make sure that posts are made frequently, interact with followers, gain more followers, run promotions or advertisements, respond to consumer inquiries, and many other things. I also hold certificates in Google Ads and Shopping Ads, so I have a foundational understanding of keywords for SEO.

I am familiar with a variety of project management applications, including Monday.com, Asana, Todoist, and Trello. When I started working as a virtual assistant, I was exposed to this.

I have dealt with and supervised a variety of people as a supervisor. Effective coaching, teaching others how to make SMART action plans, doing root cause analyses, and performance evaluation are all skills I possess. I've also gone to a lot of leadership training sessions in the past.

I am capable of editing both photos and videos. I edit my videos in iMovie and my photographs in Canva. I learned how to edit videos on my YouTube channel, where I also got a lot of practice.

I've only recently begun making cold calls and establishing appointments. I regularly go out to a number of leads to encourage them to sign up for the program.