Virtual Assistant / Dispatcher / Account Manager / LeadGen

Overview

Looking for full-time work (9 hours/day)

at $7.00/hour ($1,386.00/month)

Bachelors degree

Last Active

December 30th, 2024 (3 days ago)

Member Since

July 20th, 2022

Profile Description

• VA - Digital Marketing (Real Estate) - managing and promoting the company's brand/products thru social media
• VA - Dispatcher - responsible for receiving emergency and non-emergency calls, monitoring mechanic/drivers logs, keeping records thru CRM, addressing problems, and dispatching appropriate teaUpgrade to see actual infombers
• VA - Account Manager - maintain strong relaUpgrade to see actual infonships with customers, answer client queries, identify new business opportunities among existing customers, and manage customers' informaUpgrade to see actual infon thru CRM
• VA - Customer Service - who's primarily taking care of the customer/clients concerns and  provides excellent customer service.  
• Personal VA - managing email accounts, scheduling appointments, receiving/making phone calls (personal, business), Creating presentaUpgrade to see actual infons and business analysis,  Preparing customer spreadsheets, and keeping online records
• Customer service representative (voice and non-voice) - we're the frontline of the business, who accepts and handles all concern of our customers from their billing issue, processing their disputes, payment assistance, ordering online, technical issue (Internet, phone, email, computer), insurance applicaUpgrade to see actual infon, process claims and answering their quesUpgrade to see actual infon about the product/company. On top of our task, we need to maintain a daily 90%-95% customer satisfacUpgrade to see actual infon Upgrade to see actual info addiUpgrade to see actual infon, we handle and manage our customers' concerns through chat, e-mail, and calls
• Account Manager - managing the entire business including all departments from agents, training, quality, finance, recruitment, HR team, and even our facilities and security team. Making sure that we achieve our goals thru performance analysis and creating a SMART acUpgrade to see actual infon plan.
• Team Lead - primarily responsible for 18-20 headcount, making sure that we hit our target/KPI, maintaining a 2% annual attriUpgrade to see actual infon rate and shrinkage/absenteeism should not be greater than 5?sed on the monthly Upgrade to see actual info addiUpgrade to see actual infon, part of our task is to identify their opportunity, coach them and make them grow or mature from a business perspective
Skills:• Excellent in word-processing software and spreadsheets (e.g MS Office and Google Drive tools)• Knowledgeable in Photo and Video Editing - Canva, Adobe Premier Pro• Excellent phone, email, and instant messaging communicaUpgrade to see actual infon skills• Excellent time management skills• Incredible organizaUpgrade to see actual infonal skills• Technical support, Customer Service, Billing, Sales, and certified financial advisor (AXA PH)• Certified  Master coach – Excellent skills in customer service, knowledgeable on handling different behaviors and personalities (client or employee)• Program and People management• WFM – workforce management – managing the business in real-time including queue management, Staffing, forecasting, seat planning, headcount reconciliaUpgrade to see actual infon, scheduling, and capacity planning• People management- maintaining below 2% attriUpgrade to see actual infon rate per month/year • Financial Management – manage the KPI’s target which includes the bonus and penalty• Program Experience – Technical support, Customer Service, Billing, Sales, EscalaUpgrade to see actual infons, and Financials