Operations Manager / Project Manager

Overview

Looking for full-time work (8 hours/day)

at $12.00/hour ($2,112.00/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

January 20th, 2025 (8 days ago)

Member Since

July 15th, 2022

Profile Description

I have a Master's Degree in Clinical Psychology and I have more than 7 years of experience with the following roles:

1) Project Manager
-Handling SaaS of a healthcare tech company
-Oversees and manages a range of ongoing projects,
-Develops detailed project plans outlining goals, timelines, resources, and deliverables.
-Monitors project progress, identifies risks and implements mitigation strategies.
-Implements and oversees quality control processes to ensure the highest standards in project deliverables.
-Conducts regular project reviews to identify areas for improvement.
-Updates and manages the SOP library, ensuring all teaUpgrade to see actual infombers are informed about their tasks and roles.
-Leverages expertise in operations management, process improvement, and workflow strategies to support company goals.
-Uses Figjam, Microsoft Teams

2) Operations manager
-Education tech sector
-Oversaw end-to-end business process / operations
-Used Asana, Notion and Confluence as the project management tool to monitor progress, and manage dashboards
-Responded/Sourced leads
-Used Google Voice and Gmail suite to communicate with clients
-Data entry and lead generation
-Used CRM (Streak) to monitor current client count
-Used Matomo to monitor client engagement
-Email management
-Admin tasks
-Prepared correspondences, reports

3) Clinical Operations Specialist
-Mental health advocate in a mental health (ABA) Company
-Clinical Operations / therapies / Coordinator
-Experience with reviewing treatment plans (ABA services) / IEPs
-Prior authorizations experience, specifically in health care/ABA services
-Experience in Freshdesk / Zendesk, Docusign, Slack
-Email management
-Used Vonage and Dialpad to communicate with patients
-Data entry experience
-Handled verification of benefits and eligibility of clients by calling/communicating with insurance
-Used CRM on a daily basis (Salesforce)
-Produced numerous SOPs
-Experience navigating/using Gsuite apps (Gmail, Gsheets, etc.)

4) Communications / Program Associate
-Nonprofit / non government organization experience
-Conducted fundraising events for a local NGO
-Handles cross-functional meetings
-Conducted lots of fieldwork
-Provided technical assistance
-Facilitator/Hosts Webinars
-Documentor
-Advocacy writer
-Grant writer
-Uses Adobe Photoshop and Canva for communication materials

5) Research Analyst
-In-depth research from credible online sources
-Analyzed current trends, which will be used in the improvement of the company's system processes

6) Psychology / Mental Health Background
-Wrote scripts for mental health webinars/events
-Hosted mental health / gender-related webinars
-Health-related news article writer
-Handled health promotion activities

Tools used: Asana , Notion , ZenDesk , Freshdesk , Salesforce , Streak , Vonage , Dialpad , Docusign , Pandadoc , GoogleSuite , Slack , Microsoft Teams , Airtable , EHR / EMR , Confluence , Figjam