Administrative Assistant | Data Entry | CSR

Overview

Looking for part-time work (5 hours/day)

at $4.00/hour ($440.00/month)

Associates degree

Last Active

March 28th, 2025 (3 days ago)

Member Since

July 14th, 2022

Profile Description

ADMINISTRATIVE | DATA ENTRY SKILLS
• File and keep confidential employee’s mandatory documents such as employee’s medical records
• Ensure all circular documents or memorandums of the department are distributed promptly to intended recipients.
• Timekeeping for a Manpower service provider.
• Set appointments and conduct applicant’s examinations.
• Set appointments for applicant’s initial to final interview.
• Conducts background investigation for newly hired applicants.
• Responsible for the data accuracy of reports needed for planning/ scheduling of priorities and ensures that these are fulfilled.
CUSTOMER SERVICE SKILLS
• Provide comprehensive and quality customer care at all times.
• Provide appropriate and accurate responses to customer queries.
• Apply technical knowledge and procedures when servicing customer queries.
• Learn the client's website, policies, procedures and any back-end systems they may use for email, products, shipping, and/or back order information.
• Communicate effectively and efficiently with internal and external customers.
MANAGEMENT SKILLS
• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved.
• Identify performance related issues, develop an action plan for improvement and implement corrective action
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct TeaUpgrade to see actual infoetings to ensure communication of relevant information and as an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training