John

Senior Customer Service Representative - Healthcare Account

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Overview

Looking for full-time work (8 hours/day)

at $4.50/hour ($792.00/month)

Bachelors degree

Last Active

January 11th, 2025 (today)

Member Since

July 13th, 2022

Profile Description

Worked as SME- Specialist Healthcare Account where I am responsible with the following duties:
1. Providing first-level Operational support to agents and clients.
2. First line of support that investigates, documents and resolves incoming issues.
3. Act as primary support in achieving defined service levels as well as overall customer satisfaction, handled customer complaints in a professional manner and diffuse possible escalations.
4. Training new hires with Product Knowledge as required for the assigned account and maintain thorough knowledge of system, product specific updates, protocols, market and regulatory requirements.
5. Aids in achieving key performance metrics of an entire LOB and various client demands.
6.Managed queues and oversee quality measures defined by clients to ensure parameters are met and exceeded.
7. Provide coaching to certain individuals to ensure opportunities are addressed.