CUSTOMER SERVICE PROFESSIONAL

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Associates degree

Last Active

December 26th, 2024 (yesterday)

Member Since

July 12th, 2022

Profile Description

Highly experienced Customer Service Professional with over 10 years of expertise in providing outstanding support through phone, email, and chat channels. Adept at managing diverse customer needs, resolving issues efficiently, and delivering exceptional service in high-pressure environments. Key strengths include: Proficiency in handling inbound and outbound phone support, ensuring clarity and empathy during interactions. Skilled in email and chat communication, delivering timely, accurate, and professional responses. Strong problem-solving abilities, including managing escalations and complex inquiries to ensure customer satisfaction. Experienced in utilizing CRM platforms and support tools to enhance workflow efficiency and maintain detailed customer records. Proven track record of meeting KPIs, including customer satisfaction scores (CSAT), first response time (FRT), and resolution time. Capable of multitasking and prioritizing in dynamic, fast-paced settings while maintaining a high level of attention to detail. Committed to fostering positive customer experiences, building loyalty, and upholding brand reputation by delivering tailored solutions and exemplary service across all communication channels.