12 Years Customer Service Experience
Empathetic Listener: Listens attentively to customer needs and concerns.
Effective Communicator: Conveys information and solutions.
Problem Solver: Finds creative solutions to customer issues.
Patient and Understanding: Remains calm and patient in challenging situations.
Customer-focused: Puts the customer's needs and satisfaction first.
Efficient Administrative Support
Organized and Detail-oriented: Manages tasks and information with precision.
Tech-Savvy Professional: Proficient in office software and administrative tools.
Reliable and Trustworthy: Handles confidential information with care.
Time Management Skills: Manages time effectively to meet deadlines.
Proactive and Resourceful: Anticipates needs and finds solutions independently.
Social Media Management
Creative Content Creator: Develops engaging content that resonates with the audience.
Strategic Planner: Plans and executes social media strategies to meet goals.
Analytical Thinker: Uses data to evaluate performance and make informed decisions.
Customer Engagement: Engages with followers in a meaningful way.
Proactive and Resourceful: Anticipates needs and finds solutions independently.
Sales Specialist
Persuasive Communicator: Influences others effectively to drive sales.
Relationship Builder: Establishes and maintains strong customer relationships.
Goal-oriented: Sets and achieves sales targets consistently.
Product Knowledge:
Demonstrates expertise in the products or services offered.
Adaptability: Adapts to different selling situations and customer needs.
Inventory Management
Detail-oriented: Maintains accurate records and monitors inventory levels.
Analytical Skills: Analyzes data to optimize inventory management.
Organizational Skills: Manages inventory efficiently, ensures items are accessible.
Problem Solver: Resolves inventory issues promptly and effectively.
Technology Proficiency: Utilizes inventory management software effectively.
Calendar Management
Organized Scheduler: Manages schedules and appointments effectively.
Time Management: Prioritizes tasks and manages time efficiently.
Attention to Detail: Ensures accuracy in scheduling and coordination.
Communication Skills: Coordinates schedules with tea
Confidentiality: Handles sensitive information with discretion
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Organized Inbox Manager: Keeps
Attention to Detail: Ensures
Time Management: Respond to
Professionalism: Maintains a professional tone in all
Efficient
Feedback Management
Responsive Engagement: Engages promptly with feedback, showing care and respect.
Professional Communication: Responds to feedback professionally.
Transparent Approach: Provides clear explanations and actions taken in response.
Adaptive Strategies: Adapt feedback strategies to different platforms and styles.
Customer-centric Focus: Centers feedback management around understanding customer needs
Experience: 2 - 5 years
Content Creation / Scheduling and Posting / Community Engagement / Facebook / Tiktok / Instagram
Experience: 5 - 10 years
-Calendar Management / Email Management / Data Entry / File organization and Management / Travel Arrangements
Experience: 5 - 10 years
Live chat Support / Email Support / Phone Support / CRM Management
Experience: 1 - 2 years
Inventory management / Customer Inquiries & Support / Product research
Experience: Less than 6 months
Social Media graphics / Logo & Branding design / Basic Video editing / YouTube thumbnails & Channel art / Infographics creation
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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