Operations Manager | Customer Service Specialist

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

March 21st, 2025 (2 days ago)

Member Since

July 10th, 2022

Profile Description

Operations Management
-Streamlined workflows and procedures, reducing operational costs and increasing productivity.
-Managed staffing levels and schedules to meet business demands while controlling labor costs.

Financial Management
-Analyzed financial statements to identify cost-saving opportunities and optimize expenses.
-Prepared and presented detailed reports on key performance indicators and financial metrics.
-Provided actionable insights and recommendations based on data analysis.

Inventory & Supply Chain Management
-Maintained optimal inventory levels to prevent shortages and minimize excess stock.
-Negotiated cost-effective supplier contracts to ensure a seamless supply chain.
-Conducted audits to improve stock accuracy, reduce waste, and ensure compliance.

Risk & Compliance Management
-Ensured adherence to safety regulations, company policies, and industry standards.
-Conducted internal audits to identify risks and enforce compliance measures.
-Developed and implemented safety protocols to maintain workplace security and efficiency.

Vendor & Client Management
-Built and maintained strong vendor relationships to ensure smooth operations and cost efficiency.
-Negotiated contracts and agreements, securing favorable terms for the business.
-Developed and executed customer retention strategies to enhance satisfaction and loyalty.

Customer Service & Client Relations
-Addressed customer inquiries and concerns with prompt, effective solutions.
-Implemented strategies to improve service quality and enhance the overall customer experience.
-Analyzed feedback to identify areas for improvement and drive customer satisfaction initiatives.

Marketing Management
-Implemented marketing strategies to increase brand visibility and customer engagement.
-Managed campaigns across social media, email, and direct marketing channels.
-Conducted cold-calling campaigns to generate leads and drive brand awareness.

Training & Development
-Conducted employee training to enhance skills and improve efficiency.
-Mentored management teams to foster professional growth and operational excellence.

Data and Email Management
-Organized and maintained data systems, ensuring accuracy and accessibility.
-Implemented email management strategies to streamline communications and improve response times
-Ensured accurate and timely data entry to maintain system integrity.

Administrative Support & Executive Assistance
-Managed executive calendars, coordinated meetings, and arranged travel schedules.
-Prepared reports, presentations, and business documents for leadership 
decision-making.
-Maintained confidentiality while handling sensitive company information.