Experienced Customer Service & Support Professional
With over 14 years of experience in telephone customer service, tech support, and customer care, I have developed a strong background in managing high-volume interactions and resolving customer inquiries with precision and efficiency. I am highly proficient in using customer service software such as Salesforce, Hubspot, and Infusionsoft, and I am known for my meticulous organization of customer interaction logs.Key Skills & Experience:Managed up to 100 calls per day, providing assistance with customer sign-ups, data retrieval, troubleshooting, and service inquiries.Experienced in building strong customer relationships and delivering personalized support to meet individual needs.Expertise in utilizing CRM tools for tracking, managing, and analyzing customer interactions and data.Highly skilled at handling complex customer issues, maintaining a high level of professionalism under pressure, and ensuring customer satisfaction.Accomplished Executive Assistant
As an Executive Assistant for over 5 years, I have supported high-level CEOs and executives, excelling in a fast-paced, demanding environment. My role has encompassed a wide range of tasks from managing customer support and recruitment to team management, data entry, and preparing well-researched documents. My time management and organizational skills have been key to delivering high-quality support while juggling multiple responsibilities.Key Skills & Experience:Provided administrative and operational support to C-suite executives, managing schedules, coordinating meetings, and organizing travel.Assisted in recruitment and onboarding processes, supporting HR efforts to bring in the best talent.Proficient in MS Office, Canva, and other tools to create presentations, reports, and marketing materials.Strong ability to manage time effectively, prioritize tasks, and provide consistent support across various
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