· Troubleshoots technical issues on different platforms including Windows, Mac, Linux, various routers, streaming devices, and network-attached storage.
· Remotely assisting customers regarding technical issues setting up and accessing the software
· Testing the Alpha and Beta version of the app
· Handling second-tier technical issues assisting agents and answering technical queries beyond the knowledge base
· Have a wide experience using Zendesk, Intercom, Snapengage, VPN, MailChimp, Zapier, and API configuration
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.