20 years experience US, Australian and New Zealand markets

More than 5 years experience in telemarketing. Monitors and verifies appointment, non-appointment and sales calls to Australia, provides feedback and evaluation to be posted on the employee's scorecard, generates reports and provides recommendations on how to improve the agent's performance and skill set, creates modules on sales training programs; with duties that include but not limited to recruitment, selection, training, quality assurance, performance appraisal, statistics generation and analysis and skills assessments among others and serves as point of contact between onshore clients.

Oversees the day-to-day operations of the Business Continuity Plan site of Australia Gas & Light (AGL) thru TCS in Angeles City with duties that include but not limited to recruitment, selection, training, quality assurance, performance appraisal, statistics generation and analysis and skills assessments among others. Also performs administrative and operational tasks and serves as point of contact between onshore clients and POCs in Manila head office. Monitors and evaluates random calls of agents and provides coaching for areas of improvement, generates reports to see trending of scores, focus on communications and conversation skills, handled Microsoft XBOX and AT&T accounts in the US, conducts communications and language training Assisted subscribers of MetroPCS in the US regarding the billing and technical issues on the prepaid wireless services

Specialised in product management and nationwide B2B marketingactivities for a distribution group in New Zealand. Worked closely with the board of directors, senior management andmarketing director, utilized their insights to improve marketing tactics andaccomplish organizational objectives. Organized the marketing team's daily and weekly workload to ensure thatactivities and initiatives are carried out effectively ensuring that qualityexpectations and deadlines are met. Designed and conceptualised marketing programs and campaigns byworking closely with the sales department and their respective clients Created a corporate styleguide to ensure standardisation throughout allmarketing channels and resources Created a marketing training module Managed the company websites and social media pages Liaised with third party suppliers and contractors Programs used: MS 365, Hootsuite, Wordpress, Mailchimp, Trello, Asana, Canva, AdobeExpress and Adobe Rush

+ Update & maintain the JobAdder database of candidates, companies, and jobs daily + Maintain the Director’s calendar of candidate interviews and client meetings + Communicate with candidates and clients scheduled meetings and appointments with the Director + Utilise Seek Talent Search and LinkedIn to locate potential candidates in Sydney and populate them in our database + Conduct cold calling to potential candidates and invite them for an initial assessment / interview for available opportunities in their area. + Create and manage social media content for the business via Facebook, LinkedIn and Youtube + Perform any other task assigned by the Director