VA| Customer Service | Sales Expert | Admin Tasks|Healthcare

Overview

Looking for full-time work (8 hours/day)

at $5.68/hour ($1,000.00/month)

Bachelors degree

Last Active

December 26th, 2024 (yesterday)

Member Since

June 22nd, 2022

Profile Description

  Hi, I'm Upgrade to see actual info,

I have nearly 6 years of working experience in a graveyard shift. I have over 3 years of solid experience in customer service and sales, working in the BPO industry across US, Australian, and Canadian accounts. I am proficient in handling inbound and outbound calls, chat support, and email communications, always with a focus on delivering real-time solutions.

I have been transitioning to a Virtual Assistant role for the past two years now. Additionally, I managed two medical accounts: a MedSpa operated by a nurse practitioner in Sandy, Utah, and a Fitness/Weight Loss program led by a doctor in California, ensuring strict adherence to HIPAA compliance.

I am excited to embrace new challenges and explore growth opportunities at this stage of my career. With my experience and skills, I am confident that I can be a valuable asset to your team. I am eager to bring my enthusiasm, expertise, respect, and perseverance to make meaningful contributions.

Tools used:
Citrix
Salesforce
Putty
Chat GPT
Workday
Canva
Click Up and Todoist
Call leads in GHL
Google Suite
Patient Now (EMR)
Labcorp for Checking Labs (Healthcare)
Dialpad<8efe80624d780eba0c6493ec45140364>Facebook Meta
Live Chat

Feel free to contact me, and we'll develop a plan to take your business to new heights of success :)

SKILLS: 
General Virtual Assistant
(The primary purpose of a general virtual assistant is to assist users in various tasks)

Sales Representative
(Sales representatives play a crucial role in driving the growth and success of a business.)

Medical Virtual Assistant
(As a Medical Virtual Assistant, I can support healthcare providers by managing administrative tasks such as scheduling appointments, handling patient inquiries, updating medical records, and coordinating with other medical staff. I am also knowledgeable about HIPAA compliance, ensuring that patient information is handled securely and confidentially.) 

Customer Service Representative
(As a Customer Service representative, my goal is to provide prompt, efficient, and empathetic support to customers. I handle inquiries, resolve issues, and ensure a positive experience across various communication channels, such as phone, chat, and email.)