Virtual Assistant |Customer Service Representative

Overview

Looking for part-time work (4 hours/day)

at $5.00/hour ($440.00/month)

High school diploma

Last Active

January 17th, 2025 (35 days ago)

Member Since

June 19th, 2022

Profile Description

I am a reliable and hard-working individual with more than 6 years of experience as a customer support representative. I provide professional, efficient, and high-quality service to various call center companies.
I am skilled in communicating with customers over the phone and email. I also have experience in live chat through Salesforce and am eager to learn any new tools to get the job well done.
In my previous call center job, I was promoted as a Subject Matter Expert where I assisted new hires and walked them through the process of our campaign. Fortunately, I was promoted again to receive a second level of escalations where I was introduced as the campaign supervisor. I received several appreciation posts on my work and was awarded as a top customer support representative. Currently, I am with a hotel booking company where I help guests make bookings or reservations, and at the same time, I am also helping guests or customers with their hotel complaints, refunds, and invoice requests.
While working full-time at my company, I engaged myself in several webinars on how to start my freelancing journey as a virtual assistant and such. I also learned a lot of things from my past experiences as a customer support representative and a guest relations officer that I can share with my future clients. I can do time, inbox, and calendar management. I'm also working on my video and photo editing skills. With my ability, eagerness, and commitment, I believe I can be a great help and an asset to the company.