Virtual Assistant | Customer Service | Appointment Setter

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

November 28th, 2024 (yesterday)

Member Since

June 17th, 2022

Profile Description

PROACTIVE | RESOURCEFUL | PASSIONATE | GOAL-ORIENTED

Hello! I’m experienced in customer service both inbound and outbound. I'm your dedicated virtual assistant with a passion for transforming chaos into streamlined processes. With a knack for organization and a keen eye for detail, I specialize in elevating productivity and ensuring that every aspect of your business or personal life runs smoothly. In recent years, I handled customer service for 8 years and sales for 3 years. 

Can Offer Services:
 -  Customer Service (Phone, Email, and Chat)
 - Appointment Setting (Cold calling, Cold DMs, and lead generation)
 - Administrative Support (Data Entry, Office Support)
 - Social Media management
 - Healthcare Support
 - Web / Graphic Designs
 
WORK EXPERIENCE:

*Customer Service - 8 years 
- Logistics account (US-based company) 
- Can manage 80-100 calls daily
- Answering calls and resolving concerns. 
- Handling escalation calls/concerns. 
- Expert in providing great customer experience. 

*Telemarketing - 3 years 
- Cold calling over 200 clients per day.
- Educating clients about the product.
- manage to close a sale and hit the quota

*Medical Field experience (Nurse) - 1 year

CLIENT INDUSTRIES:
 - Logistics 
- Telecommunication 
- E-commerce 
- Food Business 
- Retail 
- Social Media
 - Photography 
- Graphics Designs 
- Medical/Hospital experience

TOOL EXPERTISE: 
- CRM / Salesforce
- Canva
- CapCut
- Microsoft Office 
- Google Workspace 
- Social Media platforms
- E-commerce platforms 
- Go High Level (GHL)                                                                                                                   - Drippi                                                                                                                                           - LinkedIn Sales Navigator