Current Employment Status:
Hired Full Time on Nov 5, 2022
With 5 years of hands-on experience in the Call Center Industry, I bring a wealth of expertise to the table. My journey began as a Sales Representative at Expedia, where I specialized in booking flights, hotels, and car rentals, ensuring top-notch service delivery. Transitioning to FedEx, I excelled as a Customer Service Representative, swiftly climbing the ranks to become a Subject Matter Expert, guaranteeing team alignment with quality assurance standards and addressing product-related queries.
Recognized for my exceptional performance, I ascended to the role of Team Manager, leading our team to the #1 spot for 7 consecutive months. Currently, I thrive as a Customer Service Specialist at The Fruit Company, where I continue to uphold the highest standards of excellence.
Beyond my extensive industry experience, I am a Certified Lean Six Sigma Yellow Belter, equipped with certifications in Project Management Essentials, Leadership Essentials, and the latest in Social Media Marketing & Real Estate Virtual Assistance. Ready to leverage my diverse skill set to drive success, I am eager to contribute to your team's growth and prosperity. Let's collaborate and achieve greatness together!
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