Customer Support|Email & Chat Support |Cold Caller |Virtual

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

February 7th, 2025 (today)

Member Since

June 16th, 2022

Profile Description

Customer Support|Email & Chat Support |Cold Caller |Virtual Assistant

Are you looking to boost your customer satisfaction and streamline
communication?

* Reliable Customer Support Specialist with 3+ years of experience delivering top-tier assistance across chat, email, and phone channels.
* 6 months of Cold Calling experience - confidently handling outreach and sales conversations.
* Bachelor’s Degree in Secondary Education, adding a structured approach to communication and problem-solving.
* Expert in empathetic and solution-focused support, ensuring seamless resolutions to customer issues.
 
Here’s what I bring to the table:

Customer Support Expertise:
CRM and Ticketing Tools:
• Zendesk
• Salesforce
• Chat Intercom
Phone Support Tools:
• Dialpad
• Aircall
• Justcall
 
Administrative Services:
Meticulous in handling tasks with precision, ensuring nothing falls through the cracks.
• Google Workspace
• Microsoft Office
• Canva (Graphics)
• CapCut (Video Editing)
• Hubstaff (Time Tracking)
• ChatGPT (AI-Powered Assistance)
 
Career Highlights:
• Handled multiple chats, emails, and phone calls simultaneously—efficiently
balancing workloads.
• Promoted to Quality Assurance Analyst within 7 months of
starting my first CSR role due to excellent performance and attention to
detail.
 
Skills That Set Me Apart:
* Communication: building trust and rapport with customers.
* Time Management, consistently meeting deadlines and juggling multiple tasks.
* Flexibility to quickly adapt to new systems and processes.
* Efficiency in resolving customer issues and streamlining support operations.

Let’s collaborate to provide top-tier customer service and ensure seamless administrative support for your business!

3 Quick Steps:

1. Send me a Message
2. Set a Schedule for a Meeting
3. Let’s talk on how I could be of help to your business!