I am currently employed as a Research Escalation Specialist, responsible for managing back-office operations, addressing policy agent errors, and facilitating processes that require escalation to the Corporate Department.
I have consistently ranked as a top agent for two consecutive years, excelling in the management of executive-level calls. Additionally, I serve as a part-time Subject Matter Expert (SME), possessing extensive knowledge in a specific process.
With eight years of experience, I have developed expertise in Sales, Finance, Travel, and Technical accounts.
Should you require any further information, please feel free to contact me. I am eager to explore the opportunity to contribute to your team.
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