Virtual Assistant / Customer Service

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

April 1st, 2025 (today)

Member Since

June 10th, 2022

Profile Description

Are you in search of a skilled customer service representative to assist you in handling customer inquiries and complaints?
Look no further! With over 10 years of experience in BPO customer service, I
possess the skills and expertise to manage customer interactions with
efficiency and professionalism.
 
My experience has provided me with the knowledge and ability
to handle a wide variety of customer inquiries and complaints, including
billing issues, product questions, and technical support. I am skilled in
managing customer communications through multiple channels such as email,
phone, and chat.
 
Since 2022, I have extensive experience as a Virtual Assistant and wide customer
service tools such as Slack, booking software, and Go High Level. These tools have
enabled me to manage and resolve customer issues efficiently and effectively,
ensuring customer satisfaction and loyalty.
 
I possess excellent communication skills, both written and verbal, and I am comfortable interacting with customers of diverse backgrounds and cultures. My ability to empathize with customers has enabled me to manage challenging situations calmly, de-escalating conflicts, and finding solutions to customer problems.
 
My experience in corporate customer service enables me to
Handle customer inquiries and complaints with the necessary attention to detail
required in the industry. 
 
Overall, I am confident that my expertise, experience, and
skills make me an ideal candidate for any customer service role. I am committed
to providing high-quality service, meeting deadlines, and exceeding customer
expectations. If you are looking for a dependable and experienced customer
service representative to join your team, I am the right fit for you.
 
Work Experience     
Hometress LLC- May 2023- January
2025
VIRTUAL Receptionist
/ Appointment Setter / Sales Manager  
>Efficiently schedule appointments for qualified leads to reach target sales >Manage the cleaning partners' calendar to ensure optimal time allocation, balanced >workloads, and maximum revenue generation>Collaborate with CEOs to develop and implement strategies for converting leads into clients.>Assess the needs and interests of existing clients and lead nurturing >Qualify leads based on specific criteria set by the company to ensure they meet the
  
                                             
     Skills >>> Retail Banking, Escalation and Retention, Service Disputes, Fraud Review, KYC, Customer Service, Technical Support, Research, Sales, Complaint Negotiation, Subject Matter Expert, Database Management, Email Management, Travel Planning                     
   Software >>>>Canva, Clickup, Slack, Asana, GoHighLevel, Basecamp, Microsoft Office, Google Suite Workspace, Trello, Outlook, CRM, Salesforce, Avaya/ CISCO, Lexis, Pega, Microsoft Office