Customer Support / Technical Support with Sales

I worked with various CRM and ticketing systems to log and track customer issues, ensuring timely follow-ups and efficient case management. I also assisted with account-related concerns, such as password resets, billing inquiries, and subscription management. By actively listening to customers and applying technical expertise, I helped resolve issues efficiently, reducing downtime and improving user experience.

As a Technical Support Specialist, I provided troubleshooting and problem-resolution services for customers experiencing issues with software, hardware, and network-related concerns. I handled inbound calls, live chat, and email inquiries, ensuring prompt and accurate solutions while maintaining a high level of customer satisfaction. My responsibilities included diagnosing technical problems, guiding customers through step-by-step solutions, and escalating complex cases when necessary.

I managed customer accounts, handled billing inquiries, processed requests, and guided customers through troubleshooting steps when necessary. Utilizing CRM tools and ticketing systems, I efficiently tracked interactions, documented resolutions, and followed up to ensure customer concerns were fully addressed. My ability to handle high-volume interactions while maintaining a positive and empathetic approach helped improve customer retention and satisfaction.

As a Sales Support Specialist, I assisted the sales team by managing customer inquiries, processing orders, and ensuring a smooth sales process. I handled inbound calls, emails, and chats to provide product information, address customer concerns, and guide them through purchasing decisions. By understanding customer needs, I helped identify suitable products or services, contributing to increased sales and customer satisfaction.

I utilized Microsoft Excel for data management, analysis, and reporting in my role. I created and maintained spreadsheets to track key metrics such as attendance, performance, and customer inquiries. I used functions like VLOOKUP, pivot tables, and conditional formatting to organize and analyze large datasets efficiently. In my timekeeping responsibilities, I leveraged Excel to monitor employee attendance, generate reports, and ensure accurate payroll processing. I also worked with formulas and automation tools to streamline repetitive tasks, improving efficiency and accuracy in record-keeping.

I utilized Canva to create visually appealing graphics, presentations, and marketing materials to support various business needs. With a keen eye for design, I developed engaging content for social media, email campaigns, and internal reports, ensuring brand consistency and professionalism. In my role, I designed templates for team presentations, customer guides, and promotional materials, making information more accessible and visually appealing. I also collaborated with different departments to customize graphics for specific campaigns, enhancing communication and engagement.

As part of my role, I managed timekeeping for the team by accurately tracking attendance, shift adherence, and break schedules. I ensured that all employees logged their hours correctly in the time management system and addressed any discrepancies by coordinating with both team members and management. I monitored late logins, early departures, and overtime requests, ensuring compliance with company policies. Additionally, I prepared and submitted attendance reports to supervisors, helping maintain workforce efficiency and proper staffing levels. My attention to detail and organization in timekeeping contributed to smooth operations and accurate payroll processing.