With over five years of experience in the Business Process Outsourcing (BPO) industry, including leadership roles at Verizon Business and HP, I have a proven track record of delivering results in dynamic environments. As a Supervisor at Verizon Business, I developed strong leadership and operational skills, managing teams, resolving conflicts, and consistently exceeding performance targets. In my role as a Case Manager for HP, I gained expertise in customer service and technical support, troubleshooting complex issues and providing effective solutions to enhance customer satisfaction.Additionally, I have over two years of experience as a virtual assistant, supporting companies in Canada and the U.S. I excel at managing multiple tasks, organizing schedules, and providing administrative support across time zones while maintaining professionalism and confidentiality. My diverse skill set and adaptability allow me to thrive in any environment.
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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