Team Manager / Project Manager / Recruiter

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Overview

Looking for part-time work (6 hours/day)

at $12.00/hour ($1,584.00/month)

Bachelors degree

Last Active

March 17th, 2025 (yesterday)

Member Since

May 23rd, 2022

Profile Description

With over 12 years of experience in the BPO industry, I've dedicated 8 years to serving as a Team Leader/Manager, overseeing and nurturing multiple teams of Customer Service Representatives (CSRs) and Technical Support Representatives (TSRs). My expertise extends across various Lines of Business, covering voice, chat, and email, with diverse account experiences in Telecommunication and Financial services within both B2B and B2C. In this role, I've been responsible for managing day-to-day operations, inspiring teams to exceed operational targets, and providing constructive feedback to teaUpgrade to see actual infombers. My robust interpersonal and leadership skills have played a pivotal role in driving team success.Moreover, I have a proven track record of initiating and executing unique projects and business lines tailored to both B2B and B2C segments, with a particular emphasis on the financial industry.Currently, I hold the position of Project Manager - Remote Staffing Recruiter / Hiring Manager for a Mortgage Company. My responsibilities include creating job postings on different platforms, screening applicants, scheduling final interviews, crafting job offers and NDA agreements, and onboarding new employees following the company's policies and procedures. Additionally, I function as the Human Resource personnel, overseeing all payments/salaries, benefits for our remote workers, and addressing their needs.