Customer Experience Manager

Overview

Looking for full-time work (8 hours/day)

at $11.36/hour ($1,999.99/month)

BS Hotel and Restaurant Management

Last Active

March 22nd, 2025 (6 days ago)

Member Since

July 10th, 2015

Profile Description

If you're a business owner and looking to:
1. Increase your sales through customer satisfaction
2. Increase customer loyalty
3. Managing people
I've got the solution for you.
I help business owners to increase their sales through excellent customer service without the need of spending too much money. I love helping business owners grow and achieve high level of success they never thought is possible.
I select clients that I work with very carefully. I have a fair and reasonable set of criteria that you must meet before I'll welcome you on-board as a client. This is because I limit the number of clients that I work with to ensure that you'll get the maximum attention to detail.
Here's more about me:
I have been with the sales and customer service industry for 7 years now and worked with 2 major network provider in the U.S. With my experience, I am certain that I can be a valuable asset to your team and would be able to deliver the result that you need. I have handled a team of 15 - 20 customer service associates and supervisors which honed my skills in root cause analysis, action planning and performance analysis.
I also worked with our clients through chat, email and conference call. I'm well-versed in telecommunications account specific to gen care services, billing, account set up, basic technical support and retention.
I can be the following in your team:
Customer Service Manager
Customer Satisfaction Manager
Customer Service Associate
Customer Service Retention
Chat Support
E-mail Support
Data Entry Specialist
Sales Associate