Shahani

Customer Service/Email and SMS Management/Inside Sales Rep.

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Overview

Looking for full-time work (8 hours/day)

at $6.82/hour ($1,200.00/month)

High school diploma

Last Active

March 19th, 2025 (yesterday)

Member Since

May 20th, 2022

Profile Description

With over seven years of experience in the Business Process Outsourcing (BPO) industry, I am fully skilled in handling customers appropriately, ensuring customer satisfaction and loyalty.
When the pandemic hit, I started working from home offering the valuable skills I mastered in the customer service. I was able to apply the skills I learned when I was working in the BPO industry such as appointment setting, customer service, chat and email support, technical support and problem solving.
My aim is to ensure that my clients as well as their customers get the best experience as I believe that customer experience is the best product a company or an individual can offer to ensure satisfaction and loyalty.
I am an individual always looking for opportunities to learn new things. I am available anytime at work and can report immediately and can start as soon as possible. I accept the challenge in every work that I take for it will help me to improve my skills and for every challenge, I experienced and learn.
Thank you so much for looking into my profile. I am excited to be part of your team!

Top Skills

Customer Support

Marketing » Appointment Setting

Experience: 1 - 2 years

-Field basic questions and concerns about the products and services. -Schedule consultations between the prospective client and a Sales Representative. -Keep a detailed log of calls, including those which were not answered. -Attempt to contact prospective clients who you have been unable to contact.

Other Skills

Marketing » Telemarketing

Real Estate » Cold Calling

Experience: Less than 6 months

Conduct outbound calls to potential customers to introduce products and services. Engage prospects in meaningful conversations to identify their needs and challenges. Pitch relevant products and services to meet the prospect’s requirements. Build rapport and establish relationships to turn cold calls into warm leads. Handle objections and rejections professionally, maintaining a positive attitude. Follow up on leads and maintain a detailed record of interactions in the CRM system. Collaborate with the sales team to develop and implement cold-calling strategies. Achieve daily, weekly, and monthly call quotas and conversion targets. Stay updated on product knowledge and industry trends to tailor pitches effectively. Report on sales progress and outcomes to management.