Jhenymer

Senior Team Leader | Customer Support

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Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Associates degree

Last Active

November 10th, 2024 (6 days ago)

Member Since

May 18th, 2022

Profile Description

CUSTOMER SERVICE CHAMPION

Hi, I’m Upgrade to see actual info, an experienced Customer Support Champion with over 13 years of expertise in handling customer inquiries, resolving issues, and leading high-performance teams. I am passionate about enhancing the customer experience and continuously improving processes to drive results.

Key achievements:

Improved CSAT scores through effective problem-solving and team training.
Managed daily customer interactions, ensuring prompt resolution and customer satisfaction.
Proficient in remote communication tools like Slack, Zendesk, and Microsoft Teams.
Customer Service Excellence & Team Coaching
CRM & Ticket Management
Strategic Problem-Solving & Process Improvement

I’m excited to bring my skills to your team and help foster a customer-centric environment!

Please let me know if you’d like to set up a meeting at your convenience. I look forward to hearing from you!

Top Skills

Professional Services » Management Services » Customer Support Management

Experience: Less than 6 months

Office and Administration » Email Management

Experience: Less than 6 months

Office and Administration » Team Leadership

Experience: Less than 6 months

Other Skills

Office and Administration » Problem Solving

Experience: Less than 6 months

Office and Administration » Calendar Management » Scheduling

Experience: Less than 6 months

Accounting » Accounts Receivable » Collection

Experience: Less than 6 months

Marketing » CRM » Zendesk

Experience: Less than 6 months

E-Commerce » Inventory Management » Quality Control

Customer Support » Email Support

Experience: Less than 6 months

Customer Support » Chat Support

Experience: Less than 6 months

Customer Support » Technical Support

Experience: Less than 6 months

Customer Support » Sales Support » Account Retention

Experience: Less than 6 months

Professional Services » Management Services » E-Commerce Management » Product Listing

Experience: Less than 6 months

Basic Information

Age
33
Gender
Female
Website
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Address
Davao City, Davao del Sur
Tests Taken
IQ
Score:  110
DISC
Dominance: 33%
Influence: 9%
Steadiness: 23%
Compliance: 35%
English
B2(Upper Intermediate)
Government ID
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