Criezza

Customer Service Associate

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mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

BS in Hotel & Restaurant Management

Last Active

March 17th, 2025 (6 days ago)

Member Since

May 17th, 2022

Profile Description

CUSTOMER SERVICE ASSISTANT ·
Checking
guests in and out.·
Receiving
and managing reservations made online and telephonically.·
Verifying
guests' payment methods during check-in.·
Assigning
rooms to guests and informing them of any specials offered by the hotel.·
Organizing
transport services for guests at their request.·
Providing
guests with information about the hotel.·
Keeping
abreast of attractions that may be of interest to guests.·
Serving
as a host at conferences, and ensuring that all relevant preparations are made
for the event.
FRONT OFFICE ASSOCIATE
·       Handling
all incoming customer queries and questions ·       Providing
the appropriate service and information or referring clients to another
department·       Referring
problematic issues that they cannot solve to management ·       Resolving
customer complaints and issuing refunds as needed·      Maintaining
an accurate Customer Relationship Management (CRM) database by entering and
updating client information·       Providing
quotations and checking product availability·       Handling
payment transactions ·       Adhering
to a company’s policies and procedures at all times when assisting customers