Customer Service, Social Media Manager, Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

November 25th, 2024 (4 days ago)

Member Since

May 12th, 2022

Profile Description

1. Always strive hard for excellence
2. Computer Literate
3. Good communication skill both oral and written communications.
4. Can work under pressure
5. With years of experience in customer service
6. Social Media Manager
7. Canva Editor/Designer

Apr 2013 - Present

(9 years 2 months)
Senior
Customer Service Officer

Manulife Philippines | Central Visayas, Philippines
 
 
Industry
Insurance
 
Specialization
Customer Service
 
Role
Customer Service
 
Job
Description:



1. Pre-underwrites new insurance policies, including encoding policy
information in the admin system.



2. Recommends, accepts or rejects insurance coverage within limits set by
underwriting policy.

3. Responds to inquiries received via telephone, email or client interface.

4. Elevates complaints to the concerned department (with guidance/endorsement
of superior) for proper resolution.

5. Ensures documentation of transactions are complete and sent for imaging on
a timely basis.

6. Processes request for policy changes such as mode, beneficiary and address
change.

7. Secures collection and mitigates risks of fraud through complete, accurate
and timely recording in admin and collection system and timely deposit in
bank.

8. Submits daily collection report to Billing & Collection Department.

9. Reports any system error and monitor status until resolved.

10. Relieves other branch operations staff in other branches.

11. Assists in the training of newly-hired teaUpgrade to see actual infombers.

12. Prepares timely reports such as new case submissions, FCR/NFCR, daily and
monthly collections, and other correspondence as needed for the effective and
efficient implementation of branch initiatives.
 
 
 
 
Nov 2012 - Apr 2013

(6 months)
General
Bookkeeper

Dumaguete City Development Bank, Inc Lapu-Lapu Branch
 
 
Industry
Banking / Financial
Services
 
Specialization
Banking/Financial
Services
 
Role
Corporate Banking
 
Job
Description:



1. Keeps records of financial transactions of the Bank.

2. Reconciles and balances accounts.

3. Compile reports to show statistics, such as cash receipts and
expenditures, accounts payable and receivable, profit and loss, and other
items pertinent to operation of business.

4. Managing accounts payable and receivable.
 
 
 
 
Sep 2012 - Nov 2012

(3 months)
IT
Assistant

Dumaguete City Development Bank, Inc. Dumaguete Branch
 
 
Industry
Banking / Financial
Services
 
Specialization
IT/Computer -
Network/System/Database Admin
 
Role
System Management
 
Job
Description:



1. Assisting employees on technical issues.
2. Assist
employees generate reports in accounting, loans, tellering and new accounts.

3. Keeps confidential files of the Bank.
4. Acts as
a researcher for Bank’s future improvements and expansions.

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Jun 2012 - Sep 2012

(4 months)
General
Bookkeepper

Dumaguete City Development Bank, Inc. Dumaguete City
 
 
Industry
Banking / Financial
Services
 
Specialization
Banking/Financial
Services
 
Role
Corporate Banking/Accounting
 
Job
Description:



1. Keeps records of financial transactions of the Bank.

2. Reconciles and balances accounts.

3. Compile reports to show statistics, such as cash receipts and
expenditures, accounts payable and receivable, profit and loss, and other
items pertinent to operation of business.

4. Managing accounts payable and receivable.
 
 
 
 
Mar 2012 - Jun 2012

(4 months)
Teller

Dumaguete City Development Bank, Inc. Dumaguete City
 
 
Industry
Banking / Financial
Services
 
Specialization
Banking/Financial
Services
 
Role
Corporate Banking
 
 
Job
Description:
 
 
1. Cash
checks and pay out money after verifying that signatures are correct, that
written and numerical amounts agree, and that accounts have sufficient funds.

2. Receive checks and cash for deposit, verify amounts, and check accuracy of
deposit slips.

3. Process cash withdrawals

4. Examine checks for endorsements and to verify other information such as
dates, bank names, identification of the persons receiving payments and the
legality of the documents.
 
 
 
 
Apr 2011 - Mar 2012

(1 year)
New
Accounts Clerk

Dumaguete City Development Bank, Inc., Dumaguete City
 
 
Industry
Banking / Financial
Services
 
Specialization
Banking/Financial
Services
 
Role
Corporate Banking
 
 
Job
Description:
 
 
1. Answer
clients’ inquiries, and explain available services such as deposit & loan
products.

2. Interview and assess clients in order to obtain information needed for
opening accounts. Thus, obtaining the true identity of the client.

3. Inform customers of procedures for applying for services such as ATM
cards, direct deposit of checks, and certificates of deposit.

4. Assist clients in pre-termination of Time Deposit Accounts and closing of
accounts.

5. Perform other accounting duties as required.
 
 
 
 
Mar 2010 - Mar 2011

(1 year 1 month)
System
Trainor/IT

Land Bank of the Philippines Services Corporation, Bais City
 
 
Specialization
IT/Computer -
Network/System/Database Admin
 
Role
IT Trainer
 
 
Job Description:
 
 
1. Assisting
employees on the computerization of Land Titles, Certified true copy and
verification of legal documents, registration on chattel mortgages and
unregistered land.
2. Troubleshooting
computer system software and other IT related jobs.
 
 
 
 
Nov 2009 - Mar 2010

(5 months)
Customer
Service Representative

ePLDT Ventus
 
 
Industry
Call Center /
IT-Enabled Services / BPO
 
Specialization
Customer Service
 
Role
Customer Service
 
 
Job Description:
 
 
1. Provide
assistance to callers by giving them the right information in terms of the
product they are inquiring.
2.
Handles complaints on products and services
 
 
 
 
Upgrade to see actual info

(1 year 1 month)
On-the-Job
Training

Philippine National Bank, Dumaguete City
 
 
Industry
Banking / Financial
Services
 
Specialization
Banking/Financial
Services
 
Role
Corporate Banking/Accounting
 
 
Job
Description:
 
 
1. Working
as an Accounting Assistant, working on papers that are confidential to the
company.