GHL Expert / Customer Service / Administrative Assistant

I have extensive experience in the BPO industry, specifically working with financial accounts and telecommunications clients such as AT&T and DirecTV. My role involved managing customer inquiries, resolving billing issues, and providing technical support to ensure high levels of customer satisfaction. Additionally, I collaborated with cross-functional teams to streamline processes and improve service delivery, enhancing overall account performance.

With experience as a supervisor in a BPO company handling a telecommunications account, I have honed strong team leadership skills. I excel in managing and motivating teams, ensuring efficient operations, and driving performance to meet and exceed targets. My ability to foster collaboration and maintain a positive work environment has consistently resulted in high levels of team productivity and customer satisfaction.

Working in a marketing agency, I also manage correspondence, coordinate schedules, and maintain organized databases essential for client communication and project management. I excel in handling diverse administrative tasks, such as data entry, customer support, and file management, ensuring seamless operations and efficient client service delivery. My role involves meticulous attention to detail, strong organizational skills, and a proactive approach to supporting team productivity and client satisfaction.

Part of my task in a marketing agency is managing email outreach and inbox using the Instantly and Smartlead platform. I monitor the positive replies and send follow-up emails to the leads to get them to book an appointment.

Data collection is an important part of email marketing when it comes to finding leads for the niche being targeted for email outreach. I scrape leads in D7 Lead Finder, Outscraper, Apollo, and LeadSwift to get a leads list and ensure that the emails I get from these tools are verified using Millionverifier and Bounceban.

I have 1 year of experience with a marketing agency that also targets marketing agency owners offering to help them get more leads and increase their bookings. With this experience, we mainly use GHL in setting up their funnel, syncing their calendar with GHL, doing integration, automation, etc.

Having studied accountancy, I am confident in my adaptability and quick learning curve to master various accounting tools and processes in a short period of time. While not a graduate, my strong analytical skills and commitment to continuous learning make me a capable and reliable candidate for a range of accounting-related tasks.