I have an extensive experience in the customer service industry. I have experience working in the hotel and aviation industry both locally and internationally. After coming home from abroad, I started my career in the recruitment industry and has been working virtually since 2020. I also previously held the role Customer Service and Content Manager, in which I supported a client based in Australia. Apart from overseeing the entire customer support, I was mainly tasked to manage influencer marketing and social media management. My client is into dropshipping business, and we sold aesthetic lamps and pet care items. I reached out to influencers both in AU and NZ, and was behind UGC creation for our marketing assets. I handled the end to end process from conceptualizing, utilizing Tiktok business center for new trends and ideas, sending out products to influencers, creating briefs, and video editing (CapCut and Inshot). Apart from the short form videos, I was also involved in competitor research, designing graphics in Canva for various promotions, social media postings, and setting up products and minor campaigns in Shopify. I was basically all around, and was able to be exposed to all aspects of my client's business. It was quite a challenging role especially since I'm dealing with Australian counterparts, but I really learned a lot.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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