Communicating with agents about performance and metrics.
Dealing with HR concerns for agents
Holding meetings
Encouraging employees to drive better performance.
Effective coaching approach for different personalities.
Interviewing and recruiting applicants from my TA experience.
Facilitating training sessions for employees.
Assessing employees' performance with proper monitoring.
Assisting agents with all necessary inquiries.
Timekeeping.
Extracting excel files and filing reports.
Sending
Good English communication skills.
Administrative tasks.
Works efficiently in a timely manner.
Flexible
Resourceful
Willingness to learn through trainings and seminars Scheduling Data extraction and pivot through excel
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.