Extensive experience in customer service supporting high value clients regarding bank policy,
customer-related transactions, exception payments, and ATM technical support, team management
having supported 4 waves of 3 to 4 new hires in development, supported 10 tenured agents, handled
coaching, productivity management, and WFM plotting, HR payroll, time management, policy and
active. In depth experience in back-office support in relation to transaction processing, payment
repairs and investigations for wire claims, bank-to-bank transactions, bank-to-retail/business
transactions, fraud, and high value wires. Working experience as a virtual administrative assistant in
the real estate field doing
updating client data/info in CRM, and generating and sending leases to tenants.
Experience: 6 months - 1 year
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