Clark

Call Quality Specialist / Team Leader / Customer Support

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Overview

Looking for full-time work (8 hours/day)

at $5.60/hour ($985.60/month)

Bachelor's Degree in Secondary Education Major in English

Last Active

March 17th, 2025 (2 days ago)

Member Since

June 21st, 2015

Profile Description

With over a decade of diverse experience spanning education, BPO, and client success management, I bring a unique blend of skills and expertise to every project I undertake. As a Licensed English Teacher, I have a solid foundation in effective communication, which has complemented my extensive work in the BPO sector, where I specialized in Quality and Operations for financial accounts and travel and hospitality portfolios. My career journey also includes a strong background as an ESL teacher for international schools, empowering students to thrive in English-speaking environments. More recently, I've successfully transitioned into freelance work as an appointment setter and lead generation specialist for a US-based web development company. Currently, I am leveraging my expertise in client relations as a Client Success Manager for an Australian video editing company, where I focus on delivering outstanding service and ensuring long-term client satisfaction.

Top Skills

Customer Support » Email Support

Experience: 2 - 5 years

Customer Support » Phone Support » English Speaking

Experience: 5 - 10 years

Coaching » Homeschool » Tutorial Teaching

Experience: 5 - 10 years

Other Skills

Basic Information

Age: 38

Gender: Male

Website: Sign Up with Pro Account to View

Address: Bauang, La Union

Tests Taken: IQ
Score: 111: DISC
Dominance: 21
Influence: 40
Steadiness: 33
Compliance: 5: English
C2(Advanced/Mastery)