Overview
Looking for full-time work (8 hours/day)
at $6.00/hour ($1,056.00/month)
Bachelors degree
Last Active
November 21st, 2024 (today)
Member Since
April 10th, 2022
Profile Description
I am a Technical Support Engineer with over 3 years of experience in IT support, specializing in Microsoft technologies, service desk operations, and end-user support. I have led teams, trained staff, and improved performance in fast-paced environments. I hold the MS-900 Microsoft 365 Fundamentals certification and have hands-on experience with tools like ServiceNow, JIRA, and Microsoft Intune.
In my most recent freelance role, I provided end-user support to various clients, and contributed to knowledge base improvements. I’ve also led teams to reduce ticket resolution time by 25%, performed system audits, and worked on large-scale deployments like Windows 11 via SCCM.
With a strong focus on customer satisfaction and process improvement, I consistently achieve high CSAT scores and manage complex technical issues with efficiency.
Top Skills
Other Skills
Office and Administration » Microsoft 365
Experience: Less than 6 months
Project Management » Jira
Experience: 6 months - 1 year
Software » Devops » Powershell
Experience: Less than 6 months
Basic Information
- Age
- 31
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Cebu City, Cebu
- Tests Taken
- IQ
- Score: 110
- DISC
- Dominance: 40%
- Influence: 11%
- Steadiness: 11%
- Compliance: 40%
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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